Customer FAQ:

Which format of delivery should I choose?

Different kinds of products on our website are available in various formats. The number of formats in which a product is available on our website can be observed on the right hand side of each product page. You can also get a detailed information on types of licenses by clicking on the “Delivery & Formats” tab on each product page. Few of the typical format options provided are:

Electronic Format: – This product will be sent to you in the form of email attachment or a hyper link would be sent to you through email on receiving your payment and order. Electronic copy items are generally in PDF form but may also be in MS-Word, MS-Excel, MS-Access or MS-PowerPoint formats. The format in which the product is offered is generally specified on the product page. Different kinds of licenses are available in electronic format are:

  • Single User License: It provides product access only to the consumer of the ordered product.
  • 1-5 User License: It allows the ordered product to be shared by maximum of five persons within your company.
  • 1-10 User License: It allows the ordered product to be shared by at the most 10 persons in your organization.
  • 1-15 User License: It allows maximum up to fifteen people within your firm to share the ordered product.
  • Enterprise wide License: It permits the product to be shared by all employees of your firm irrespective of their topographical areas.
  • Site License: Generally it permits the ordered product to be shared among all the employees of your firm at one place only.


Online Access Format– Detailed information of your online access will be sent to you via email after receiving payment.

CD – ROM Format: – This product will be shipped to you in CD-ROM disc form after the receipt of your payment.

Hard Copy:- This product will be shipped to you in either soft cover or hard cover format after receipt of your payment.


What methods of ordering can you avail?

Our research reports ordering procedure is described as below:

Order through internet: This is the fastest procedure of placing your order with us. From our product pages, simply choose the product format that you wish to order from the right side of the screen. Then click the “Buy Now” button below to add that format choice to the shopping basket. Our site will direct you towards the shopping basket screen from which one can continue to do shopping or can check out other available shopping options.


What is the checkout process?

Once you feel satisfied that you have all the products that you require in your basket, click the “Proceed to Secure Checkout” button on your shopping screen basket to commence checking out. If you are not registered as a user, you are required to register at that moment, to provide your delivery address and invoice address. You can then select your method of payment and confirm your order. If you have any issues in ordering please contact us through the web page of Contact Us.


I have not yet received my electronic product, what should I do?

In order to assure the perfect/correct delivery of your order you should ensure that there is complete free space in your email inbox so that you can receive many emails. Also, you should verify that your email account is configured in such a manner that it can receive both the word document and PDF attachments. It is essential for you to be in touch with system administrator to ensure that you receive email in your inbox and that it does not go in spam mail.


Do Research&Research need payment before dispatch order?

Due to the kind of the products that we sell it is necessary for us to arrange for dispatching an order till the full payment is received against the order.


What is Research&Research return or refund policy?

As our products are information based and are consumed easily after their purchase, it cannot be easily returned once reports are sold. Due to this we do not have any refund policy for orders.


What is Research&Research Cancellation Policy?

In general, Research&Reseacrh does not accept the order cancellation once the order is placed. After the order is placed with Acute Market Reports, you should accept our Terms & Conditions which can be viewed after you click on the link